Return Policy

Rooculture is dedicated to customer service and satisfaction. If you are not 100% satisfied with your purchase, you can return it for online store credit only. All parcels must be returned to us within 15 days of delivery to lodge a return for credit request. The item must be returned in as-received condition, unworn, unwashed and swing tags in place. Shipping prices not refunded.

* SALE ITEMS/ ITEMS PURCHASED USING A DISCOUNT CODE CANNOT BE RETURNED OR EXCHANGED

 

STORE CREDIT 

Store credit notes have no expiry and can be used on our online store. Store credits can only be used in a single transaction and any unused credits will not be reinstated.

Start your return and claim your credit note via contact@rooculture.com with:

• Customer Full Name
• Order Number
• Email Address

 

FAULTY OR DAMAGED ITEMS

We hope this never happens, if you believe your item is faulty or damaged, please accept our apology. Email us on contact@rooculture.com  with your full name, order number and a photo of the faulty or damaged item. Our Customer Support team will work with you to issue a replacement in the first instance. Failing that, a refund will be provided.